Shipping policy
Shipping Policy - Cate Field Arts
1. Introduction
Thank you for visiting Cate Field Arts. We are dedicated to ensuring that your orders are processed efficiently and delivered to you in a timely manner.
2. Processing Time
All orders are processed within 3 business days. Please note that custom or handmade items may require additional time, which will be specified in the product description.
3. Shipping Rates & Methods
We offer the following shipping options:
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Standard Shipping to UK: £5 (Estimated delivery time: 7 business days)
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International Shipping: £10 (Delivery time depends on location)
4. International Shipping
Please note that international customers are responsible for any customs duties or import taxes that may apply. Delivery times may vary due to customs processing."
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the shipping carrier
6. Lost or Damaged Items
We are not responsible for packages that are lost or delayed due to shipping carrier errors. However, if your package arrives damaged, please contact us at [email] with your order number and photos of the damage within 7 days of receiving your order. We will do our best to resolve the issue
7. Returns & Exchanges
If you’re not fully satisfied with your purchase, please contact me at cate@catefield.com for details on how to return.
8. Shipping Delays
Please note that during busy seasons or due to unforeseen circumstances, shipping times may be longer than usual. We appreciate your patience and understanding in such cases
9. Contact Information
Provide a way for customers to get in touch with you regarding their orders.
"If you have any questions about your order or shipping, please contact us at Cate@CateField.com
For any questions, feel free to reach us at Cate@CateField.com